Frequently Asked Questions (FAQs)

1. How do I place an order?

Simply browse our products, add your desired items to your cart, and proceed to checkout. Follow the prompts to complete your payment.

2. How can I pay for my order?

Payment options available will be shown at checkout. Once your payment is confirmed, we will process your order for shipment.

3. How long will it take to receive my order?

Metro Manila: 2–5 business days
Provincial Areas: 3–7 business days
Delivery times are estimates and may vary depending on courier delays, weather, or other
factors.

4. Can I track my order?

Yes! Once your payment is verified and proof of payment is received, we will process your order
and contact you via the phone number or email you provided with your tracking details.

5. What if I provided incorrect shipping information?

Please double-check your address, phone number, and email before completing your order. We
are not responsible for delays or failed deliveries caused by incorrect information. Additional
shipping fees may apply for redelivery.

6. What should I do if my order is delayed or lost?

If your order is significantly delayed or appears lost, contact us with your order number. We will
assist in coordinating with the courier to track your shipment.
Frequently Asked Questions (FAQs)

7. Do you ship nationwide?

Yes! We ship to locations across the Philippines. Shipping fees are calculated at checkout
based on your location.

8. Can I cancel or change my order?

Orders can be modified or canceled before they are processed for shipment. Once your
order has been shipped, changes or cancellations are no longer possible. Contact us
immediately if you need assistance.

9. Are product prices final?

All prices displayed are current and subject to change without prior notice. Any applicable fees
will be shown at checkout before you complete your purchase.

10. How can I contact customer support?

You can reach us via the phone number or email you provided when placing your order. We will assist with questions about orders, shipment, or products.